Customer Service

 

 

 

 

At Karin Herzog, we put our customer's happiness first and are absolutely committed to the highest standards in service, quality and authenticity. If you have any queries about your order, general questions or concerns please do get in touch with our dedicated team.

Please email us at Oxygen@KarinHerzog.com and we will strive to get back to you on the same day and certainly within 48 hours Monday to Friday.

Alternatively you can call us on 1-800-318-8136 between 9am and 5pm (EST) Monday to Friday.

 

ORDERING

Ordering couldn’t be easier, simply add the products you would like to purchase to your cart and go to the checkout. You will then be asked for your billing and shipping details and you done! You will be sent a confirmation email once the order has successfully been placed and a notification once the item has been dispatched.
Please allow up to 48 business hours for orders to be processed. Orders placed on the weekend will be processed the following Monday. To make it even easier to shop next time, simply create your own personal account where you can securely store your information and view the status of your orders at any time.
To cancel an order once it has been placed, please email us as soon as possible at Oxygen@KarinHerzog.com

 
PAYMENT & PROMOTIONS
Payment
You can use any of the following cards to pay for your order. We take security very seriously and your details are safe with us.

discover    visa    american express    mastercard   
 
You can shop at us.karinherzog.com with confidence. We have partnered with Authorize.Net , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works. The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry Data Security Standard (PCI DSS). For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy

Accept Credit Card Payments
us.karinherzog.com is registered with the Authorize.Net Verified Merchant Seal program.

Promotions

If you have a discount/promo code enter it ins the box, which states ‘Discount code’ when you get to check out. Once you have entered the code, click on ‘Apply Discount Code’. You must enter the discount/promo code when you are checking out, as it can’t be applied later.
There are some rules around discount/promos: 

(1) Only one discount/promo code can be used per order.

(2) As our discount/promo codes vary, as do the terms and conditions of each, so make sure you check when you receive any discount/promo code.

 

SHIPPING & DELIVERY

At this time we can only accept shipments to physical addresses in the USA, we are unable to ship to PO Boxes.

Domestic Shipping

We offer FREE shipping on all orders over $39 across the United States and ship via the United States Postal Service (USPS).

As soon as your order ships you will receive a shipping confirmation email with a tracking number.  If you have any trouble receiving your order, please don't hesitate to GET IN TOUCH

International Shipping 

Orders can only be shipped to the United States. We regret that, at this time, we are unable to accept international orders.


RETURNS

Unwanted Goods


We are committed to providing you with the highest quality products. If, for any reason, you are not completely satisfied with your purchase, you can return your product for a refund. Returns must be made within 30 days of purchase.

All product returns must have been purchased through the Karin Herzog US website. If you have purchased Karin Herzog products through another retail location, please contact that specific retailer for their return instructions.

Please mail all return items to: Karin Herzog, c/o Robyn Taylor, 62 Seville Road, Madison, VA 22727. Include your original packing slip or a note with your name, address, and telephone number and the reason you are returning the product Upon receiving your return, we will refund your purchase using your original payment method, excluding any shipping charges. Please allow up to seven business days for your return credit to be processed.


Defective Goods


In the unlikely event that anything you order from us is defective, we will provide you with an appropriate remedy, which may be replacement or full or partial refund. Please kindly send the defective product to: Karin Herzog, c/o Robyn Taylor, 62 Seville Road, Madison, VA 22727

Include a brief explanation of the issue, your name and order number, preferred method of contact and whether you'd like a refund or a replacement product. We will credit you any shipping or handling costs. Please don’t hesitate to get in touch by email Oxygen@KarinHerzog.com
anytime or call us on 1-800-318-8136 between 9am and 5pm (EST) Monday to Friday. 


YOUR ACCOUNT


Creating your own personal account on allows you to make the most of our store and transformative skin care products. Register HERE

You will be able to move through the checkout process faster, view and track your orders and create your very own beauty wish list. Your account will help make your shopping experience fun and fast!



Sign up for exclusive offers!

discover visa_straight aex mastercard
Accept Credit Card Payments